AI agents transform ticket handling from reactive firefighting to proactive, automated workflows
Agents classify and prioritize incoming tickets based on urgency, topic, and customer profile
Agents route cases to the right team, technician, or self-service flow instantly
Agents provide agents/operators with solution recommendations drawn from historical data and knowledge bases
Agents link ticket actions directly to CRM/OSS systems, ensuring accurate updates and faster closure
Deploying service ticket automation reduces average handling time, improves first-contact resolution, and lowers support costs—without sacrificing customer experience
Traditional ticket handling is manual and slow. With Akira AI, support becomes predictive, intelligent, and outcome-driven
Agents auto-detect customer intent across voice, chat, email, and apps
Agents surface relevant articles, historical fixes, or similar resolved cases
Agents flag unresolved or high-risk issues, escalating them with full context to human supervisors
Akira AI introduces purpose-built agents for telecom customer operations
Sorts and prioritizes tickets based on severity, SLAs, and customer type
Automatically assigns tickets to the right queues or technicians
Provides next-best actions using knowledge bases and historical fixes
Detects unresolved or high-risk tickets and escalates appropriately
Generates insights on ticket volume, resolution times, and customer satisfaction
Akira AI agents make customer service in telecom faster, smarter, and more reliable
Streamline ticket intake and reduce manual triage
Detect instantly: Classify issues by type, urgency, and customer profile
Route effectively: Assign tickets to the right queue, team, or technician
Deliver accurate responses while reducing agent workload
Reply faster: Auto-generate context-aware responses from past fixes and knowledge bases
Resolve quickly: Shorten average handling time across chat, voice, and email
Stay on top of commitments and regulatory standards
SLA-Ready: Track resolution performance and flag risks proactively
Audit-ready: Generate service quality and compliance reports automatically
Prevent churn by addressing issues before they escalate
Notify Instantly: Highlight unresolved or high-priority tickets to supervisors
Act automatically: Trigger escalation workflows and follow-ups in OSS/BSS systems
Streamline ticket intake and reduce manual triage
Deliver accurate responses while reducing agent workload
Stay on top of commitments and regulatory standards
Prevent churn by addressing issues before they escalate