Empower your enterprise with agentic AI agents that seamlessly integrate with ServiceNow, automating workflows, enhancing decision-making, and driving agility across departments
Reduce operational costs through AI-driven automation across ServiceNow workflows and support tasks
Speed up ticket triage, root cause analysis, and incident resolution with intelligent agent workflows
Gain real-time insights into performance, system health, and KPIs using AI-powered dashboards
Embed Akira AI agents within ServiceNow to extend automation across your enterprise systems
Build intelligent automations that scale as you grow—with agents crafted for your ServiceNow goals
Forget the copy-paste grind and endless ticket loops. With Akira AI built into your ServiceNow workflows, you get AI agents that think, act, and improve with every task
Know exactly what users need and trigger the right action—without delay or confusion
Akira AI spots patterns across incidents to pinpoint what’s really going wrong—fast
Whether chat or voice, detect tone and sentiment to respond with empathy and precision
Architecture
Unlock Akira AI for ServiceNow to automate tasks across teams—scaling effortlessly with your business
IT Operations
Risk & Security
Human Resources
CRM & Customer Service
App Development
Finance & Supply Chain
.png?width=867&height=360&name=e01d84597ca3615c9f11b5fba8049119566b269c(1).png)
Akira AI Agents instantly categorize and route incoming incidents to the appropriate teams based on historical ticket data and business rules. This reduces response time and minimizes the need for manual triage, enabling IT service teams to prioritize and address critical issues more efficiently
Leverage AI agents to identify recurring incidents, analyze their root causes, and resolve them autonomously using platform insights and automation rules. These agents continuously learn from past cases, improving their ability to remediate without human intervention and freeing up engineers for more complex tasks
Streamline software asset management by deploying AI agents that verify user entitlements, check license availability, and trigger purchase orders when needed. The process reduces bottlenecks, eliminates over-purchasing, and ensures rapid delivery of software assets to users—improving IT responsiveness and license utilization
Akira agents analyze alerts in real-time, correlate them with system and business dependencies, and assess their potential impact. They identify root causes quickly and ensure the right SMEs receive actionable insights—helping reduce alert noise and accelerate incident prioritization based on business risk
Agents tap into historical incident data and alert patterns to contextualize and triage new alerts automatically. This enables security and operations teams to focus on high-priority threats while reducing manual overhead, false positives, and the risk of alert fatigue
Akira AI Agents automatically generate remediation plans for identified risk issues, recommend task owners based on historical resolution data, and track task completion. This reduces resolution time, improves accountability, and helps organizations remain audit-ready and compliant with internal and external security policies
Agents proactively monitor databases like CISA KEV for new vulnerabilities and assess your environment for exposure. Once identified, they initiate guided remediation workflows and document the response, ensuring quick mitigation, minimized risk surface, and SLA compliance across all systems
AI agents prioritize and correlate incident data, extract key information, and suggest remediation actions. They also generate closure notes and categorize incidents—streamlining post-incident analysis and documentation. This reduces time spent on reviews and helps SOC teams stay ahead of threats
Monitor and analyze real-time and long-term security metrics using AI agents. These insights help security teams identify bottlenecks, improve workflows, and optimize team performance. Over time, organizations gain deeper visibility into trends and can better allocate resources to areas of highest risk
Akira AI agents continuously audit your infrastructure against standards like PCI-DSS, HIPAA, or ISO 27001. They flag violations in real time, recommend fixes, and auto-generate compliance reports—drastically reducing the manual effort required for security audits
AI agents consolidate benefits information from multiple systems to offer employees a comprehensive view of their medical, insurance, and other enrollment details. This reduces back-and-forth with HR teams and gives employees fast, accurate access to critical compensation-related information
Akira AI allows employees to submit leave requests and access time-off balances without logging into different HR systems. Agents guide users through policy compliance and approvals, enabling faster decisions and reducing HR team workload
Route and resolve routine HR queries—such as policy clarifications or document requests—through intelligent AI agents. These agents autonomously identify the request type and engage the right resources to provide a solution, improving employee satisfaction and operational efficiency
Give employees transparent access to their total compensation package, including base salary, bonuses, and non-monetary perks. AI agents present this data securely in real-time, improving employee engagement and satisfaction with greater financial clarity
Accelerate new employee onboarding by automating document collection, access provisioning, and first-day preparation. Akira AI ensures every step—from orientation scheduling to equipment allocation—is executed seamlessly, creating a smooth experience for new hires and reducing HR coordination efforts
Incoming customer service cases are automatically categorized, prioritized, and enriched with resolution notes by Akira agents. Agents also generate templated email replies, helping human agents respond faster and with greater consistency—ultimately enhancing customer satisfaction
Engage prospects at the right time with AI agents that automate initial outreach, follow-ups, and meeting scheduling. These agents work 24/7 to boost pipeline velocity, reduce lead drop-offs, and empower your sales teams with warm, qualified leads
Akira AI agents automatically gather necessary context, parts, skills, and tools to generate accurate and actionable work orders. This accelerates service delivery, minimizes errors, and ensures technicians are equipped with the right resources before dispatch
Analyze customer interaction data to score experiences and predict possible escalations. AI agents correlate feedback with behavior patterns, alerting teams before dissatisfaction spreads—giving your team time to intervene and recover
AI agents identify discrepancies in orders or invoices, determine corrective actions, and initiate automated follow-ups. This reduces cycle time and ensures timely resolution of customer billing issues—minimizing frustration and revenue leakage
Reduce development time by letting Akira AI agents generate reusable code snippets and scripts based on predefined patterns. Developers can review and customize suggestions, increasing productivity without compromising control
Build consistent, automated workflows using agent-generated playbooks tailored to business logic and compliance needs. These playbooks eliminate repetitive setup tasks, speeding up solution deployment
Akira AI speeds up development by generating app skeletons that follow your organization's standards and UI practices. Developers can focus on business logic while the heavy lifting is automated
Keep your digital service catalogs current with AI agents that detect outdated items, suggest updates, and apply changes—ensuring users always have access to accurate services and documentation
Agents regularly review and update knowledge articles to reflect the latest changes in processes or tools. They flag outdated content, suggest improvements, and manage approval workflows—keeping your knowledge base trustworthy and up to date
Reduce the time and complexity of onboarding new suppliers by automating task creation, document collection, and data validation. Akira AI agents ensure every requirement is met and recorded in your systems of record
AI agents scan supplier contracts, validate volume thresholds, and apply rebates and discounts. This prevents missed savings opportunities and ensures you're maximizing contract terms for profitability
Maintain financial accuracy by automating three-way match verification between purchase orders, goods receipts, and invoices. Akira AI agents detect mismatches, flag errors, and trigger resolution workflows instantly
Empower employees to submit procurement requests without forms or portals. AI agents handle data entry, validation, and routing—reducing friction and accelerating approvals across departments
Akira AI agents automatically categorize incoming expenses, flag anomalies, and contribute to real-time spend forecasting. This improves budget visibility, reduces financial risks, and enables finance teams to make faster, data-driven decisions
Use Cases
Control every step of your AI agent journey—seamlessly, securely, and smartly with Akira AI
Design Intelligent Agents
Define agent roles with domain-specific skills and logic using Akira’s visual, no-code builder
Deploy Across Modules
Launch agents into ServiceNow (ITSM, HRSD, GRC, etc.) through native integrations with zero disruptions
Train with Contextual Data
Continuously improve agents by feeding enterprise-specific datasets, workflows, and decision trees
Monitor Agent Performance
Track real-time metrics, response accuracy, and impact using built-in observability dashboards
Retire or Redeploy with Ease
Easily phase out outdated agents or redeploy upgraded versions without affecting operations
Integrations
Build automations ready to scale at the click of a button and craft AI agents based on your goals
.svg){kind=small}
.svg){kind=small}
.svg){kind=small}
.svg){kind=small}
.svg){kind=small}
.svg){kind=small}
.svg){kind=small}
.svg){kind=small}
.svg){kind=small}
.svg){kind=small}
.svg){kind=small}
.svg){kind=small}
.svg){kind=small}
.svg){kind=small}
.svg){kind=small}
.svg){kind=small}
Enable plug-and-play intelligent automation across departments. Unify operational workflows and drive smarter decisions with AI Agents embedded in your ServiceNow environment
Eliminate repetitive manual tasks across IT, HR, and Finance with AI agents executing workflows autonomously
No-Code Process Automation : Enable end-to-end process automation without scripting
Seamless Cross-Team Flow : Reduce handoffs and bottlenecks across enterprise teams
Monitor and enforce SLAs across incidents, requests, and compliance tasks using predictive analytics
Intelligent Task Prioritization : Prioritize urgent items before deadlines are missed
Real-Time Compliance Tracking : Maintain audit readiness with real-time compliance updates
AI agents surface contextual knowledge from ServiceNow records to users in real-time, enhancing productivity
Smart Knowledge Recommendations : Instantly respond with accurate knowledge article suggestions
Continuous Content Optimization : Improve learning loops by refining content based on user queries
Automate fulfillment of software, hardware, and HR service requests using intelligent decision workflows
Streamlined Provisioning : Reduce provisioning time and eliminate manual approvals
Policy-Driven Automation : Ensure policy adherence with pre-approved agent actions
Eliminate repetitive manual tasks across IT, HR, and Finance with AI agents executing workflows autonomously
Monitor and enforce SLAs across incidents, requests, and compliance tasks using predictive analytics
AI agents surface contextual knowledge from ServiceNow records to users in real-time, enhancing productivity
Automate fulfillment of software, hardware, and HR service requests using intelligent decision workflows